NEW ENROLLMENTS /GENERAL INFO
New Learn to swim participants undergo a swimming assessment by a qualified instructor to determine their swimming ability.
This can be arranged with the Learn to swim supervision staff or the front desk reception. Assessments are free and take no longer than 5 minutes.
An Enrollment form & an ezidebit payment authority for each child must be completed in full by a parent or guardian.
Class sizes 10:1 Infant (6-18mths) 8:1 Babies (12-months) 4:1 Pre-school 4:1 up to 9:1 School age.
ALL infants/Babies must wear an Aqua nappy (available for purchase at reception)
Please be on time for your class – classes will run at the scheduled time, we recommend you arrive at least 10 mins before your class begins
If your child is sick please do not bring them to the lesson – Your child should be free from Fever, diarrhea & vomiting for 24 hrs prior to their lesson. A child with an open wound, bleeding or conjunctivitis won’t be admitted to the class.
* DOWNLOAD NEW STUDENT ENROLLMENT FORM
FREQUENTLY ASKED QUESTIONS
LEARN TO SWIM
Do you have lessons through the school holidays?
Yes we swim all year round with the exception of Public Holidays & The Xmas break.
Do my Ezi Debit Payments continue to come out through the holidays & public holidays?
You will not be charged for public holidays, but unless notified with a filled out HOLD FORM 2 weeks before your absence your payments will continue through the holidays.
How can I book a Private or Family Private lesson?
You can contact Swim Academy on 95298544 or email your requirements to firstname.lastname@example.org
Can I make up missed lessons?
With the presentation of a doctors certificate we can arrange a make up lesson
TERMS and CONDITIONS
PAYMENT POLICY LEARN TO SWIM
We run a continuous year round program – ALL enrollments require a continuous FORTNIGHTLY payment through direct debit or a 1(one) OFF upfront payment for the year to ensure your position in the program.
A parent/guardian is required to complete an enrollment form and an Ezidebit payment authority for each child.
EZI DEBIT will charge a dishonored fee of $21.90 if there are insufficient funds in your account.
A 15% discount is available for Learn to swim lessons for 3rd and 4th children and for addition classes. Please advise our customer service officers of entitlements upon enrollments.
Parents/customers need to be aware that memo’s and requests received in lieu of course payments are not 100% confirmation of course placement. Confirmation ONLY with FULL payment.
* DOWNLOAD EZIDEBIT FORM
MISSED LESSON & MAKE-UP POLICY
NO CREDITS OR CASH REFUNDS will be given for missed learn to swim lessons or SQUAD sessions.
If you are unable to attend a lesson you must notify Sans Souci Leisure Center on 02 9529 8544 at least 1 hour before.
A make-up lesson will be granted due to illness on presentation of a Dr’s certificate ONLY – must be used within the same level
Make up lessons can only be booked one week in advance and are subject to availability.
Once make-up lessons are booked they CANNOT be cancelled, if cancelled it is considered used.
All Learn to swim make-up credits will be removed & they DO NOT carry over to the next level.
PRIVATE LESSONS – In the event of an instructors absence lesson will go ahead with alternative instructor OR
PRIVATE LESSONS – In the event of an instructors absence make up lessons will be taken in a group class
All students MUST scan their card on entry to the center.
You will not be granted access on any days other than the day you are booked into Learn to swim
Participants must not enter the lesson lanes until instructed by the Learn to swim instructors or coaches.
ASSESSMENTS LTS /CHANGING CLASS TIMES/DAYS
Students will be assessed every 4/5 weeks.
Advice will be sent via SWIM DESK our digital parent portal on your child’s progression
Certificate’s for progression can be printed out at home via SWIM DESK
Inquire at Front desk for changes to levels/times
PLEASE DO NOT interrupt classes to discuss with your instructor.
Learn to Swim lessons do not take place on Public Holidays
Students with bookings that fall on public holidays are NOT charged for the public holiday.
Squad members are to check with their coaches for training times and sessions.
We require a minimum Two (2) weeks’ notice if you want to put your payment/class position on hold.
No hold fee will be charged for 2 weeks absence
If your child is injured or sick with proof, exemption can be made on case by case by approval by management.
* DOWNLOAD HOLD FORM
CANCELLATION LEARN TO SWIM POLICY
2 WEEKS notice required to withdraw your child from LTS lessons and a $12.00 cancellation fee will be incurred
Positions in classes will be forfeited.
If your child is injured or sick with proof, exemption can be made on case by case by approval by management
INSTRUCTORS & COACHES
Coaches and Instructors may change without notice as coaches and instructors are subject to availability.
PLEASE NOTE THAT IN THE INTEREST & SAFETY OF OUR CHILDREN
THE PARKING FOR THE CENTER IS LOCATED AT THE CAR PARK DIRECTLY OPPOSITE THE DRIVEWAY TO THE CENTER.
PERMIT HOLDERS ONLY ARE APPROVED TO PARK AT THE FRONT OF THE CENTER.
**Georges River council regularly patrol this area & fines will be issued if you
DO NOT have a permit**