Learn to Swim Terms and Conditions

PAYMENT POLICY LEARN TO SWIM

We run a continuous year round program – ALL enrollments require a continuous FORTNIGHTLY payment through direct debit or a 1(one) OFF upfront payment for the year to ensure your position in the program.

A parent/guardian is required to complete an enrollment form and an Ezidebit payment authority for each child.

EZI DEBIT will charge a dishonored fee of $21.90 if there are insufficient funds in your account.

A discount is available for Learn to swim lessons  for 3rd and 4th children and for addition classes. Please advise our customer service officers of entitlements upon enrolling.

Parents/customers need to be aware that memo’s and requests received in lieu of course payments are not 100% confirmation of course placement.  Confirmation ONLY with FULL payment.

* DOWNLOAD EZIDEBIT FORM

ezidebit form

MISSED LESSON & MAKE-UP POLICY

NO CREDITS OR CASH REFUNDS will be given for missed learn to swim lessons or SQUAD sessions.

If you are unable to attend a lesson you must notify Sans Souci Leisure Center on 02 9529 8544 at least 1 hour before.

A make-up lesson will be granted  due to illness on presentation of a Dr’s certificate  ONLY – must be used within the same level

Make up lessons can only be booked one week in advance and are subject to availability.

Once make-up lessons are booked they CANNOT be cancelled, if cancelled it is considered used.

All Learn to swim make-up credits will be removed & they DO NOT carry over to the next level.

PRIVATE LESSONS – In the event of an instructors absence lesson will go ahead with alternative instructor

 

ATTENDANCE REGISTER

 All students MUST scan their card on entry to the center.

You will not be granted access on any days other than the day you are booked into Learn to swim

Participants must not enter the lesson lanes until instructed by the Learn to swim instructors or coaches.

 

ASSESSMENTS LTS /CHANGING CLASS TIMES/DAYS

Students will be assessed every 4/5 weeks.

Advice will be sent via SWIM DESK our digital parent portal on your child’s progression

Certificate’s for progression can be printed out at home via SWIM DESK

Inquire at Front desk for changes to levels/times 

PLEASE DO NOT interrupt classes to discuss with your instructor.

 

PUBLIC HOLIDAYS

Learn to Swim lessons do not take place on Public Holidays

Students with bookings that fall on public holidays are NOT charged for the public holiday.

Squad members are to check with their coaches for training times and sessions.

HOLD POLICY

We require a minimum Two (2) weeks’ notice if you want to put your payment/class position on hold.

If your child is injured or sick with proof, exemption can be made on case by case by approval by management.

* DOWNLOAD HOLD FORM

swim academy hold form
 

CANCELLATION LEARN TO SWIM POLICY

2 WEEKS notice required to withdraw your child from LTS lessons and a $12.00 cancellation fee  will be incurred

Positions in classes will be forfeited.

 If your child is injured or sick with proof, exemption can be made on case by case by approval by management

INSTRUCTORS & COACHES

Coaches and Instructors may change without notice as coaches and instructors are subject to availability.

COVID19 POLICY

Only 1 spectator will be admitted per child.

ALL students will need to swipe their access cards and parent will be signed in.

You will be required to adhere to current Social distancing requirements of 1.5m within the centre & on the Pool deck.

If you or your child is unwell please DO NOT come into the centre. From now until the end of the year we will be offering a relaxed make up policy.

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