PAYMENT POLICY LEARN TO SWIM
We run a continuous year round program – ALL enrollments require a continuous FORTNIGHTLY payment through direct debit or a 1(one) OFF upfront payment for the year to ensure your position in the program.
A parent/guardian is required to complete an enrollment form and an Ezidebit payment authority for each child.
EZI DEBIT will charge a dishonored fee of $21.90 if there are insufficient funds in your account.
A 15% discount is available for Learn to swim lessons for 3rd and 4th children and for addition classes. Please advise our customer service officers of entitlements upon enrollments.
Parents/customers need to be aware that memo’s and requests received in lieu of course payments are not 100% confirmation of course placement. Confirmation ONLY with FULL payment.
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MISSED LESSON & MAKE-UP POLICY
NO CREDITS OR CASH REFUNDS will be given for missed learn to swim lessons or SQUAD sessions.
If you are unable to attend a lesson you must notify Sans Souci Leisure Center on 02 9529 8544 at least 1 hour before.
A make-up lesson will be granted due to illness on presentation of a Dr’s certificate ONLY – must be used within the same level
Make up lessons can only be booked one week in advance and are subject to availability.
Once make-up lessons are booked they CANNOT be cancelled, if cancelled it is considered used.
All Learn to swim make-up credits will be removed & they DO NOT carry over to the next level.
PRIVATE LESSONS – In the event of an instructors absence lesson will go ahead with alternative instructor OR
PRIVATE LESSONS – In the event of an instructors absence make up lessons will be taken in a group class
All students MUST scan their card on entry to the center.
You will not be granted access on any days other than the day you are booked into Learn to swim
Participants must not enter the lesson lanes until instructed by the Learn to swim instructors or coaches.
ASSESSMENTS LTS /CHANGING CLASS TIMES/DAYS
Students will be assessed every 4/5 weeks.
Advice will be sent via SWIM DESK our digital parent portal on your child’s progression
Certificate’s for progression can be printed out at home via SWIM DESK
Inquire at Front desk for changes to levels/times
PLEASE DO NOT interrupt classes to discuss with your instructor.
Learn to Swim lessons do not take place on Public Holidays
Students with bookings that fall on public holidays are NOT charged for the public holiday.
Squad members are to check with their coaches for training times and sessions.
We require a minimum Two (2) weeks’ notice if you want to put your payment/class position on hold.
If your child is injured or sick with proof, exemption can be made on case by case by approval by management.
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CANCELLATION LEARN TO SWIM POLICY
2 WEEKS notice required to withdraw your child from LTS lessons and a $12.00 cancellation fee will be incurred
Positions in classes will be forfeited.
If your child is injured or sick with proof, exemption can be made on case by case by approval by management
INSTRUCTORS & COACHES
Coaches and Instructors may change without notice as coaches and instructors are subject to availability.
Only 1 spectator will be admitted per child.
ALL students will need to swipe their access cards and parent will be signed in.
You will be required to adhere to current Social distancing requirements of 1.5m within the centre & on the Pool deck.
Starfish & Squid parent/child classes will run adhering to the current 4sq meter rule so class numbers will be smaller.
Adult classes will run adhering to the current Social distancing requirements of 1.5m. The Instructor will teach from the pool deck.
Children will need to come dressed ready to swim no shower or change room facilities are to be used, there will be toilet access ONLY.
If you or your child is unwell please DO NOT come into the centre. From now until the end of the year we will be offering a relaxed make up policy.