NEW ENROLLMENTS / GENERAL INFO

New Learn to swim participants undergo a swimming assessment by a qualified instructor to determine their swimming ability.

This can be arranged with the Learn to swim supervision staff or the front desk reception. Assessments are free and take no longer than 5 minutes.

An Enrollment form and an ezidebit payment authority for each child must be completed in full by a parent or guardian.

Class sizes 10:1 Infant (6-18mths) 8:1 Babies (12-months) 4:1 Pre-school 4:1 up to 9:1 School age.

ALL infants/Babies must wear an Aqua nappy (available for purchase at reception).

Please be on time for your class – classes will run at the scheduled time, we recommend you arrive at least 10 mins before your class begins

If your child is sick please do not bring them to the lesson – Your child should be free from fever, diarrhea & vomiting for 24 hrs prior to their lesson. A child with an open wound, bleeding or conjunctivitis won’t be admitted to the class.

PAYMENT POLICY LEARN TO SWIM

We run a continuous year round program – ALL enrollments require a continuous FORTNIGHTLY payment through direct debit or a 1(one) OFF upfront payment for the year to ensure your position in the program.

A parent/guardian is required to complete an enrollment form and an Ezidebit payment authority for each child.

EZI DEBIT will charge a $21.90 dishonored fee if there are insufficient funds in your account.

A 15% discount is available for Learn to swim for 3rd and 4th children and for addition classes. Please advise our customer service officers of entitlements upon enrollments.

Parents/customers need to be aware that memo’s and requests received in lieu of course payments are not 100% confirmation of course placement. Confirmation ONLY with FULL payment.

ASSESSMENTS LTS / CHANGING CLASS TIMES / DAYS

Students will be assessed every 4/5 weeks.

Advice will be sent via SWIM DESK our digital parent portal on your child’s progression

Certificate’s for progression can be printed out at home via SWIM DESK

Inquire at Front desk for changes to levels/times

PLEASE DO NOT interrupt classes to discuss with your instructor.

PUBLIC HOLIDAYS

Learn to Swim lessons do not take place on Public Holidays

Students with bookings that fall on public holidays are NOT charged for the public holiday.

Squad members are to check with their coaches for training times and sessions.

MAKE UP LESSON POLICY

There are NO cash refunds, credits or make up’s given for single missed lessons. Make up lessons are given on the presentation of a doctors certificate only.

HOLD POLICY / CANCELLATION

We require a minimum Two (2) weeks’ notice and a HOLD or CANCELLATION form if you want to put your payment/class position on hold or to cancel your enrolment.

No hold fee will be charged for 2 weeks absence.

A $12.00 cancellation fee will be incurred when removing your child from the program.

Hold & Cancellation forms can be obtained from our front desk or below.